Frequently Asked Questions
Everything you need to know about crafting your dream outdoor oasis.
What materials are used in Terra Outdoor furniture?
We prioritize durability and aesthetics by using premium materials including Grade A teak, powder-coated aluminum, all-weather wicker, and Sunbrella performance fabrics designed to withstand the elements.
How long does shipping take for large furniture sets?
In-stock items typically ship within 5-7 business days. For large patio sets requiring White Glove Delivery, please allow 2-4 weeks for transit and professional assembly in your outdoor space.
Do you offer a warranty on your products?
Yes, we offer a comprehensive limited warranty that covers manufacturing defects in frames and finishes for up to 5 years, along with specific manufacturer warranties for fabrics and cushions.
How should I maintain my outdoor furniture during winter?
While our furniture is weather-resistant, we recommend using custom-fit furniture covers or storing pieces in a dry, covered area during extreme winter conditions to prolong their lifespan.
What is your return policy?
We offer a 30-day return window for most items in original condition. Please note that a restocking fee may apply for large furniture returns, and shipping fees are non-refundable.
Can I request fabric swatches before purchasing?
Absolutely. We offer complimentary swatches for our Sunbrella and performance fabric collections to help you choose the perfect color and texture for your patio.